1. What is Urgent Care Medicine?
2. How do urgent care centers decrease wait times?
3. Should I go to the emergency room or to Capri Medical Group?
4. What kind of services do you provide at Capri Medical Group?
5. What can I expect at Capri Medical Group?
6. Why should I use Capri Medical Group?
7. How long will I have to wait to be seen?
8. My baby is sick. Is there a minimum age that can be seen at Capri Medical Group?
9. Do you have X-ray on site?
10. Can I use Capri Medical Group as my primary care provider?
11. What do I do if I’m not getting better?
12. Do I have to make an appointment to be seen?
13. Are you open on holidays?
14. Can I have my work drug screen and/or physical done at Capri Medical Group?
15. How can my company be signed up to use Capri Medical Group?
18. What forms of insurance and payment do you accept?
19. Will my insurance cover me at Capri Medical Group?
20. Why did you bill me when I thought my insurance company was participating?
21. Can I still be seen if my insurance doesn’t participate?
22. I don‘t have insurance. How much do you charge for a visit?
1. What is Urgent Care Medicine?
Urgent Care Medicine is a growing subspecialty of medicine focused on episodic medical care–a form of medical encounter which treats the 87% of the public that is generally considered healthy, but suffering from disease, illness, or injury. This is a group of consumers who want competent medical care, provided in a timely fashion, unencumbered by the three and four hour visit times often experienced in Emergency Room settings. The disease, illness or injury treated in an urgent care setting is usually acute, and after treatment, is fully corrected in seven to fifteen days.
2. How do urgent care centers decrease wait times?
In hospital admission, long term management of chronic disease and other conditions requiring long term medical management and extended medical records, often results in increased wait/visit times for patients. Because of the focus on only episodic problems, urgent care centers do not have to provide any of these "abstract" medical services, and are immune, therefore, to all of the associative problems. All acute care problems can be addressed in the acute or urgent care centers and directed to other institutions, specialists, or back to a primary care physician, as necessary.
3. Should I go to the emergency room or to Capri Medical Group?
If you feel that your condition is life-threatening, you should call 911 and/or proceed immediately to your closest hospital. If your condition is not believed to be life-threatening, however, but you desire immediate medical attention, come to the Capri Medical Group, where your urgent condition will be treated immediately. Capri Medical Group, like all urgent care centers, was designed to treat the majority of emergency room cases that don't belong in the emergency room.
4. What kind of services do you provide at Capri Medical Group?
We provide a wide range of services, including treatment of acute illnesses and injuries, standard physicals, vaccinations, urine drug testing, and work-related injuries. A much more extensive list of what we do can be found on our services page.
5. What can I expect at Capri Medical Group?
Our goal is to provide high-quality medical care in an environment that is welcoming, compassionate, convenient, and affordable. Our medical providers are all licensed and trained. Our staff exhibits spectacular customer service and shows courtesy and compassion to all who enter our facilities.
6. Why should I use Capri Medical Group?
Because your time matters. You will receive high-quality medical care in an efficient and caring environment, without having to wait hours in an ER or days waiting for an appointment. Additionally, your copays and fees will be lower than if you presented to an emergency room.
7. How long will I have to wait to be seen?
Wait-times are minimal. Usually, you are seen within 15 minutes of completing registration. Most patients are in and out the door within an hour.
8. My baby is sick. Is there a minimum age that can be seen at Capri Medical Group?
We see all ages of patients, starting with newborns. If your baby is sick or has a fever, it’s very important that they be seen and evaluated, especially if the child is younger than 2 months old.
Yes, the Capri Medical Group offers x-ray capabilities.
10. Can I use Capri Medical Group as my primary care provider?
It is important to maintain a relationship with a family doctor/internist/pediatrician for routine exams and chronic conditions. If you do not have a primary care provider, we will be more than happy to assist you in finding a PCP near you.
11. What do I do if I’m not getting better?
You should always follow-up with your primary care provider (PCP) within 2-3 days of being seen. At your request, we can provide your PCP with an encounter report of your visit with us. Depending on the situation, we may be able to provide some recommendations over the phone, or we may have you come back in for a recheck.
12. Do I have to make an appointment to be seen?
No appointment is necessary to be seen.
Generally, we are not open for the holidays. Check back at our news page for any changes in our hours, or go directly to our office hours page.
14. Can I have my work drug screen and/or physical done at Capri Medical Group?
If your employer does not currently list Capri Medical Group as an approved healthcare facility, feel free to have an authorized representative call our office for more information.
15.How can my company be signed up to use Capri Medical Group?
Feel free to have an authorized representative call our office for more information.
BILLING & PAYMENT FAQ's
18. What forms of insurance and payment do you accept?
We will soon provide a list of acceptable forms of insurance, but in the meantime, feel free to call us for more information. In addition, we take cash, check, and credit card.
19. Will my insurance cover me at Capri Medical Group?
If you have a high deductible, it’s possible that your insurance company will hold you responsible for the bill. However, the fees will be based on your insurance carrier’s fee schedule. If your insurance company is not participating with us, you will be responsible for the bill, but we will give you paperwork which you can submit to your insurance company for reimbursement. We cannot guarantee reimbursement from non-participating insurance companies. Please let us know of your non-participating insurance company, and we can try to get a participating status with them (It would also help if you called them as well).
20. Why did you bill me when I thought my insurance company was participating?
This could have occurred for various reasons. It’s possible that you were not eligible to receive particular benefits; it’s also possible that you may have had a high deductible, causing your insurance company to shift responsibility of the bill on to you (until the deductible has been met). In a rare case, it may have been a computer error or oversight on our part. If you have any questions regarding a bill you received, please do not hesitate to call us during our office hours. Our billing specialists will be able to help you understand your bill.
21. Can I still be seen if my insurance doesn’t participate?
Yes, but you may have to pay out of pocket.
22. I don‘t have insurance. How much do you charge for a visit?
Because of the nature of illness and injury, we are unable to have set rates. Our fee schedule is based on the severity of the illness and whether or not ancillary services (i.e. X-ray, laboratory testing, procedures, etc.) were involved. We pledge to try our best to provide you the highest quality care in the most cost-effective way possible. Certain services such as physicals and shots have set rates. If you have any questions, please call us to speak with a representative.